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Privacy Policy

Last Updated September 1, 2006
  1. Introduction
  2. What information do we collect?
  3. How do we use information?
  4. How do we protect your information?
  5. Do we use "cookies"?
  6. How can you opt-out, remove, or modify information you have provided to us?
  7. Testimonials and surveys
  8. Third party links
  9. Changes to our policy
  10. Questions and feedback
  11. Online policy only
  12. Terms of use
  13. Your consent

I. Introduction

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have questions about this policy, please feel free to contact us at:

Vitoria Biosciences
1223 Wilshire Blvd, #330
Santa Monica, CA 90403
support -at-

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II. What information do we collect?

We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.   When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.   You may, however, visit our site anonymously.

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III. How do we use information?

All website design, text, graphics, sound, software and other content, and the selection and arrangement thereof, are the property of Vitoria Biosciences or its licensors, and are protected by United States and international copyright law.   All rights to such materials are reserved to their respective copyright owners.   Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Vitoria Biosciences or using this website as a shopping vehicle.

We use the information you provide about yourself when placing an order only to complete that order.   We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery.   We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive, and notify customers of new products and periodic special offers.   Such addresses are not shared, nor will they be shared with outside parties.

Personal information will NEVER be sold or rented to any third party.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails.   If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below.   If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

We use non-identifying and aggregate information to better design our website.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Again, personal information will NEVER be sold or rented to any third party.

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IV. How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information.   Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.   When you place orders or access your personal information, we offer the use of a secure server.   All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

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V. Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.   For instance, we use cookies to help us remember and process the items in your shopping cart.   We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors.   These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.   You do this through your browser settings.   If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.   However, you can still place orders over the telephone by contacting customer service.

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VI. How can you opt-out, remove, or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section.   Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses and payment information.   Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

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VII. Testimonials and surveys

Vitoria Biosciences will occasionally publish the text, or portions of the text, of letters, e-mails, or surveys we receive which are complimentary, and exemplify our commitment to our customers.   We will only publish such testimonials on our website or other promotional materials after receiving your permission.   If permission is granted, your anonymity will be protected by using only first name, last initial, and city to identify the sender.   We may also ask for you to submit a photo to display alongside your testimonial which would only be published with your permission.

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VIII. Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies.   We therefore have no responsibility or liability for the content and activities of these linked sites.   Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

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IX. Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page.   Policy changes will apply only to information collected after the date of the change.

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X. Questions and feedback

We welcome your questions, comments, and concerns about privacy.   Please send us any and all feedback pertaining to privacy, or any other issue.

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XI. Online policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

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XII. Terms of use

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website.

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XIII. Your consent

By using our site, you consent to our privacy policy.

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